Understanding payment disputes and resolution processes
Eco Rummy is committed to maintaining the security and integrity of all financial transactions on our platform. This policy outlines our approach to handling chargebacks and payment disputes.
A chargeback occurs when a player disputes a transaction with their payment provider or bank, rather than directly with Eco Rummy. This results in a forced reversal of funds from our account back to the player's account through their payment provider or bank.
Chargebacks were originally designed as a consumer protection mechanism against unauthorized transactions, billing errors, or cases where merchants fail to deliver products or services as promised. However, they are sometimes misused to fraudulently obtain both the service and a refund.
At Eco Rummy, we take all chargebacks seriously and investigate each case thoroughly. We maintain comprehensive transaction records and gameplay logs to verify the legitimacy of all payments and activities on our platform.
We strongly encourage our users to contact our customer support team directly for any payment-related concerns before initiating a chargeback with their bank or payment provider. Most issues can be resolved quickly and efficiently through our support channels.
We recognize that there are legitimate reasons for chargebacks, including:
To prevent legitimate chargebacks and protect our users, we have implemented several security measures:
When we receive a chargeback notification, we follow a structured investigation process:
We receive notification of the chargeback from our payment processor.
We review the account history, including deposit details, gameplay activity, and withdrawal requests associated with the disputed transaction.
We gather relevant evidence including transaction records, IP logs, device information, and any communication with customer support related to the transaction.
Based on our investigation, we submit evidence to the payment processor to contest fraudulent chargebacks or accept legitimate ones.
The final decision is made by the payment processor or bank based on the evidence provided.
Filing a fraudulent chargeback (also known as "friendly fraud") is a serious offense that constitutes attempted theft and fraud. If we determine that a chargeback has been filed fraudulently, we will take the following actions:
We maintain a zero-tolerance policy for fraudulent chargebacks to protect our business and legitimate users.
We encourage users to review our Refund Policy and contact our customer support team for refund requests instead of filing a chargeback. Our refund process is typically faster and does not involve the negative consequences associated with chargebacks.
Key differences between refunds and chargebacks:
If you have any concerns about a transaction on your account, please follow these steps to request a refund:
If you notice an unauthorized transaction from Eco Rummy on your bank statement:
If you believe your account has been compromised, please contact our support team immediately to secure your account and investigate any unauthorized transactions.
For any questions regarding payments, refunds, or potential chargebacks, please contact us through one of the following channels:
Email: support@ecoblendsolutions.com
In-App Support: Access the "Help" section and select "Payment Issues"
Physical Address: ECO BLEND SOLUTIONS PRIVATE LIMITED, [A-138 CHHATTERPUR ENCLAVE, PHASE-1, NEW DELHI, Gadaipur, South West]
This Chargeback Policy may be updated periodically to reflect changes in our processes or regulatory requirements. We encourage you to review this policy regularly for any updates. Significant changes will be communicated through our website or via email.